Qingxin always respects the core value-standpoint of “do your best to customer, try your best for yourself”, concentrating on “customer is the god, meet with him” to construct the servicing system to help and service customers.

     1. Sale Department takes the charge of managing the complains from customers. Once a default or defect happen, buyer can inform us in a formality ( fax, E_mail, etc), and the Sale Department will arrange and deliver it to the producer and QC.

    2. In case of facing complains, Sales and Producers should intercourse with customers kindly and patiently than roughly.

    3. Be facing complains positively. In case of getting complain, producer shall communicate with customer so as to understand the problem and give the solves, even producer can work with customer on site in necessary.

    4. Qingxin do some investigation regularly by visiting or delivering a questionnaire to customers, then appraise and improve the after-sale service.

    5. A questionnaire is a table assembled of varies of questions , we shall gather the questionnaire delivered, do a series of statistics and analysis, bring out a advice to produce department and sale department in the end.